CoinSmart Review 2021: Should You Use It?

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CoinSmart is reliable since Sudeen was able to resolve the issue in a timely manner. Just did the best possible solution in regards to the issue I am in. There is an instant verification option involving Equifax which should take no more than a few minutes. The users are required to submit their full name, date of birth, mailing address and phone number. CoinSmart users can also use a two-factor authentication system by downloading the Google Authenticator app and linking it with their accounts. This entails the use of a password generated on a phone on the occasion of trying to log on.

People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. CoinSmart did not send any communication to me or obtain my approval before they sold my crypto. Then they said the crypto value dropped is the reason my account balance is lower than I expected. There is very limited history of account transactions made available to customers for accountability. I like questions I can answer which saves me time and gives me a good feeling that someone understands I need help. I did a transfer to a fake account by mistake and the agent quickly cancelled the transaction.

CoinSmart Key Features Overview

Bear in mind that CoinSmart comes in package with a rather attractive referral program. For every person referred by a user, both the referrer and the person referred will be given USD 25 when making their first deposits. The information received in this manner is supposed to be verified within an hour or two, with a caveat that this process can take as long as 12 hours. As of June 2019, CoinSmart is available to Canadian Citizens and Permanent Residents of Canada over the age of 18.

coinsmart review trading interface paired with 24/7 customer support. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. I won’t say I have an excellent experience with them, but I can say I had a great one at the very least.

Trustpilot is assessing this review in accordance with our flagging process. A copy of a recent utility bill with a user’s name and address. At the moment, CoinSmart provides support for Canadian citizens only.

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Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences. So far, the money has not been credited to the CoinSmart account. It’s a bit annoying that I have to contact them each time I make a deposit through my bank, which is why I give 4 out of 5. Aside from the bank issue, I’ve had no trouble with them what-so-ever.

They even gave me information about staking feature info with direct links. Please reach out to and one of our agents can help https://forex-reviews.org/shoot this for you. If you have more questions on how to use the CoinSmart services, contact their brokers or watch the tutorial below. Based on its mission statement, CoinSmart designed a markedly intuitive platform, built around accessibility for all types of investors and experience levels under their belts. Accounts verifications are processed on the same day.

Great customer service from John

He said I would have my money back by the end of the night. I didn’t so I changed all my passwords & someone from coinsmart told my to get rid of anydesk & to change my password to that account as well. It took me several days to finally get my funds back, but they have been a life saver. No matter which option is chosen, CoinSmart will provide its SmartSupport services to all users, including 24/7 omnichannel support.

• Its support teams can be reached via email, phone call, or live chat.
• He said I would have my money back by the end of the night.
• Well, that’s for now and I do hope that they continue to prove they deserve their customers’ trust.
• The process of using its services starts by visiting the exchange’s site and clicking on the sign-up button.

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The advanced trading platform is made available for veteran users, featuring charting, market books and live positions. The users are able to select among various types of orders they want to place, including market order options to trade at the most recent dominant rates, limit order and stop order options. Someone called me & told me someone was trying to access my bitcoin account & he was investigating it & was going to help me to get my money back. I installed anydesk & he took over everything. He said there needed to be funds added to cover the Canadian taxes, so he withdrew money from my account.

At CoinSmart, security is presented as one a key building blocks on the platform’s path to establishing itself as a proven crypto trading solution. First of all, CoinSmart hopes to prevent frauds by implementing an identity verification process capable of recognizing fake addresses and dates of birth. This is achieved by having access to the databases shared by the data collection agencies. After this, all withdrawals are to be processed within 24 hours. It is a Canadian, Toronto-based digital currency exchange which entered the crypto scene in July 2018.

This code is entered together with the information on their individual accounts. CoinSmart emerged as a solution to what the platform’s co-founders identified as obstacles to easier trading while they were interacting with the competing exchanges. This, among other things, included the operations with fiat currencies and slow verification intervals which they sought to improve with CoinSmart. The fees seem rather moderate when compared to what is found with the competing crypto exchanges, particularly those based in Canada. Enterprise-grade and bank-level security, cold wallet storage and support for faster creation of tax-time reports.

Its support teams can be reached via email, phone call, or live chat. Since I’m using a bank that’s not quite supported by their list, I’ve met several agents from live support which were friendly and helpful resolving my issues by manually accepting the transfers. Coinsmart is a digital currency exchange based in Toronto.

Delays in deposit sometimes but always resolved in timely manner. Overall great exchange but please remember not to keep your crypto on any exchange no matter how great it is. These guys (and gals!) are very helpful. Well, that’s for now and I do hope that they continue to prove they deserve their customers’ trust. Smart Guarantee feature is supposed to eliminates long waiting times for deposits, withdrawals and account verification. We use dedicated people and clever technology to safeguard our platform.

Likewise, under SmartGuarantee, a user’s account will be credited for the deposit fee if the deposit is not credited on the same day. The same goes for the withdrawal fee, in case a user’s fiat withdrawal request is not processed within the promised span of 5 business days. Finally, if a user’s account verification is not processed on the same day it is submitted, CoinSmart guarantees the waiver of the deposit fee on a user’s first deposit. They are given a dedicated account representative, access to discounted fees and optimized pricing based on order size/volume. There is a SmartTrade buy/sell interface whose uncluttered and simpler design will prove a great entry point for less experienced crypto enthusiasts.

• Please reach out to and one of our agents can help troubleshoot this for you.
• Just did the best possible solution in regards to the issue I am in.
• Bear in mind that CoinSmart comes in package with a rather attractive referral program.
• Likewise, under SmartGuarantee, a user’s account will be credited for the deposit fee if the deposit is not credited on the same day.
• Anyone can write a Trustpilot review.
• Please help us protect Glassdoor by verifying that you’re a real person.

In practice, this means that a USD 1,000 trading fee will amount to USD 2.00 on the occasion of a single trade. CoinSmart was the first Canadian exchange to offer XMR/CAD pairs, making it a pioneering regional platform to simplify the procedure of acquiring XMR for the Canadian nationals. In addition to the expertise in internet marketing which the CoinSmart co-founders brought to the table, the exchange also managed to land support from Edmund Lau, who serves as its technical advisor. Lau was the CTO at WorldGaming and DealTap, specializing in software and product development and business planning.

It was founded as a brainchild of Justin Hartzman and Jeremy Koven who previously worked at Needls digital marketing agency and WeSellYourSite brokering service. Coinsmart helpdesk is knowledgeable and helpful. They can have some bugs but they actively work on it.

The process of using its services starts by visiting the exchange’s site and clicking on the sign-up button. Fiat withdrawal requests are processed within 5 business days. A single trade constitutes trading between Canadian Dollars and cryptocurrencies as well as trading between two cryptocurrencies whenever one of them is Bitcoin . Double trade involves trading between two cryptocurrencies other than Bitcoin . User-friendly or even beginner-friendly interface. Strong regulatory compliance background.

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